Shipping & Delivery
***FREE DELIVERY ON ALL UK ORDERS OVER £50***
Delivery options:
UK Standard delivery with Royal Mail is 2-3 days from the date of dispatch - £3.95
UK Next Day*** - With Royal Mail. Orders must be placed before 2pm Monday - Friday to be dispatched the same day). - £6.95
FREE UK Next Day*** on orders £50 & over - With Royal Mail. Orders must be placed before 2pm Monday - Friday to be dispatched the same day).
REST OF EUROPE delivery with Royal Mail - aims for between 3-5 working days - £15
FREE REST OF EUROPE on orders £100 & over - delivery with Royal Mail - aims for between 3-5 working days
We dispatch orders Monday - Friday (excluding bank holidays) from 9.00am to 4.00pm. As mentioned above, Next Working Day orders must be placed by 2pm to be guaranteed dispatch that day (subject to payment authorization).
***Please note if you place a next day delivery order on Friday it will not arrive until Monday. If you do need an item delivered on a Saturday, please call us prior to placing your order to check it can be organised for you - We will do our very best to accommodate you. Please call Coastal Culture Abersoch store on: 01758712414
On occasion where items on your order are out of stock you will be notified as quickly as possible & the order will ship once all of the orders components become available. If you don't want to wait you will be able to cancel the order or agree to part delivery of the order.
Can I use an alternative delivery address?
If you would like us to ship to an alternative address rather than your registered billing address, simply tick the box (when you are checking out) and complete the address details.
Can I Track My Delivery?
Yes, when we dispatch your order we will email you with the tracking details.
Will I need to sign for my delivery?
Yes, as a general rule a signature will be required on delivery.
However, if your order is small, light and inexpensive, and you have chosen to have it sent to you via our standard service, it may be delivered to you via Royal Mail 2nd Class post and may therefore be delivered with your normal mail.
Can I Collect My Order?
Yes of course, if you live locally and want to pop into the shop to pick up your order that's fine.
Just select "collect in store - Abersoch" as your delivery option when you checkout and we'll email you when we've picked it and it's ready for collection. (Normally within the hour when the store is open - check our opening times.)
Our store is located in central Abersoch.
Address:
Coastal Culture
Lon Pont Morgan
Abersoch
Gwynedd
North Wales
LL53 7HP
VAT
VAT is included in our prices where applicable.
Our VAT number is: 987 5693 39
Missing or Damaged Delivery?
If your goods have either been received as damaged or are missing please contact customer services immediately, either by email to hello@coastalculture.co.uk or by calling us on 01758712414.
If the goods are damaged we will need a proof of the damage, either by the item being returned to us, or in some cases an image sent via email. We will advise you on the best course of action. Once we have verified the damage we can then rectify the situation.
In the unfortunate event of your goods going missing in transit, we will have to wait 5 days past the standard delivery time and we can then re-send you the goods if they are available.